Service Coordinator / Assistant (Receptionist) | BMW
About the Role
We are looking for a friendly, organised and customer-focused Service Coordinator to join our Aftersales team. You will be the first point of contact for customers, providing excellent front-line service while supporting the daily operations of the service centre.
Key Responsibilities
- Welcome customers and attend to walk-in enquiries in a professional and courteous manner.
- Handle incoming phone calls and direct enquiries to the appropriate team members.
- Coordinate daily workshop appointments and service capacity with the Service Advisors and Workshop team.
- Process customer payments for repair services and spare parts purchases in accordance with company policies.
- Arrange vehicle pick-up and delivery services when required.
- Prepare daily administrative reports and maintain accurate service records.
- Ensure the customer reception and waiting area is clean,
organised and welcoming at all times.
- Maintain brochures, catalogues and marketing materials to ensure they are up to date.
- Provide administrative support to the Aftersales team and assist with ad hoc duties as assigned.
Requirements
- GCE N/O Levels, NITEC, Diploma or equivalent qualification.
- Previous experience in receptionist, customer service, front desk or administrative roles is preferred.
- Experience in the automotive industry will be an advantage.
- Robust customer service and interpersonal skills.
- Good verbal and written communication skills.
- Proficient in Microsoft Office applications.
- Able to multitask and work effectively in a fast-paced environment.
- Well-organised, proactive and detail-oriented.
- Positive attitude and a strong team player.
📌 Service Coordinator / Assistant (Receptionist) | BMW (India)
🏢 Trans Eurokars Pte
📍 India
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.