Overseeing the customer service process of e-commerce website&customers;, Resolving customer complaint escalation, Managing a team of representatives offering customer support, Creating policies&procedure;, Planning training&standardization; of service delivery.
Required Candidate profile
Minimum of 5 years experience in the relevant field, Excellent interpersonal and written and oral communication skills, Ability to lead a team, Knowledge of CRM systems, and Computer skills.
📌 Customer Care Manager (India)
🏢 Mobikasa
📍 India
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