Company

Embelliish is India’s premium furnishings and curtain solutions company working on

high-value residential, commercial and interior projects. The company is building a

structured operating system across sales, design, measurement, pricing, production,

QC, dispatch, installation, and closure.

Role Summary

We are looking for a process-driven operations person to help run the company’s

project operating system.

This role is not a creative design role, not a factory technical role, and not a sales

role. The person will be responsible for making sure every project moves through the

defined process with clear owners, timelines, checklists, approvals, and escalations.

The ideal candidate should be comfortable working with founders, senior team

members, coordinators, factory teams, installers, and accounts to ensure that work

does not remain stuck in WhatsApp, memory, or informal follow-ups.

Role Type: Full-time

Location: Mumbai

Key Responsibilities

1. Own the project operating tracker and ensure all live projects are updated with

current stage, owner, next action, due date, and status.

2. Run the weekly project review rhythm and prepare red flags, stuck items,

delayed projects, pending approvals, and escalation points.

3. Ensure maker-checker discipline across stages such as lead entry,

measurement, quotation, order activation, execution drawing, production

handoff, QC, dispatch, installation, snags, and closure.

4. Follow up with internal teams to ensure required data is entered into the

system on time.

5. Ensure no project moves ahead without required process gates such as

measurement completion, quotation approval, payment status, order

activation, QC clearance, packing readiness, and installation readiness.

6. Coordinate between DCMs, measurement team, design team, production

team, factory team, purchase, stores, QC, accounts, and installation team.





Prepared for Embelliish Furnishings by OpsDesk

7. Track delays and ensure every delay has a clear reason, owner, revised date,

and escalation path.

8. Ensure the measurement process is followed correctly and that final

measurements, ready sizes, photos, videos, and revisions are properly

uploaded and version-controlled.

9. Ensure design-to-production handovers happen with complete inputs before

production starts.

10. Ensure QC, packing, dispatch, and installation readiness checklists are

completed before material leaves for site.

11. Track snags, rework, maintenance issues, and closures so that nothing

remains open informally.

12. Support adoption of the company’s operating software and ensure the system

becomes the source of truth.

13. Help onboard new operators, coordinators, and process roles into the defined

workflow.

14. Escalate only true exceptions to the founder or senior owners, instead of

routing routine follow-ups upward.

What This Role Will Not Own

 This role will not own creative design direction. That sits with the Head of

Design.

 This role will not own technical factory decisions. That sits with the production

and factory leadership.

 This role will not own pricing logic.

 This role will not own sales conversion.

 This role will own process discipline, visibility, follow-up, stage movement,

and closure.

Ideal Candidate Profile

Experience: 2 to 5 years

Good fit from backgrounds such as:

 Operations coordination

 Project coordination

 Founder’s office

 Interior, architecture, construction,



furnishing, manufacturing, or service

operations

 Process implementation

 MIS and project tracking

Prepared for Embelliish Furnishings by OpsDesk

Must-Have Skills

 Strong follow-up discipline

 Comfort with trackers, software, Excel, and dashboards

 Ability to work across multiple teams

 Ability to chase politely but firmly

 Strong attention to detail

 Positive written and verbal communication

 Ability to spot missing information

 Ability to escalate clearly

 Comfort working in a founder-led business

Good-to-Have Skills

 Experience in interiors, architecture, furnishings, manufacturing, or project

execution

 Experience working with project management software

 Understanding of client servicing, production, dispatch, or installation

workflows

 Experience creating checklists, SOPs, trackers, or MIS reports

Success Measures

The person will be successful if:

1. All active projects are visible in one tracker or software.

2. Every project has a current stage, owner, next action, and due date.

3. Weekly project reviews happen with clear red flags and action items.

4. Routine follow-ups reduce dependency on the founder.

5. Project movement becomes system-led instead of WhatsApp-led.

6. Delays are visible before they become emergencies.

7. QC, dispatch, installation, rework, and closure are tracked properly.

8. Teams start following maker-checker discipline consistently.

Reporting

The role will report to the founder or senior management during the setup phase.

The role will work closely with:

 Senior DCMs

 Head of Design

 Measurement team

 Production team

 Factory team

 Purchase and stores

 QC team

 Installation team

 Accounts team

Pay: ₹125,000.00 - ₹175,000.00 per month

Work Location: In person

📌 Head of Process and Operations (India)
🏢 Embelliish
📍 India