Role Overview: Product Support Engineer is responsible for providing technical support, troubleshooting product issues, assisting customers and continual improvement in product performance.

Key Responsibilities

- Provide technical support for medical-grade refrigerators.
- Coordinate service activities and repairs with internal and external technical teams.
- Travel as required for installations, servicing and customer training.
- Gather customer feedback to support continuous improvement in product design and production processes.
- Collaborate with R&D; and Production teams to enhance overall product performance.

Skills Required:

- Excellent communication and interpersonal skills.
- Multilingual proficiency
- Experience in customer training and product demonstrations.
- Patience and resilience in handling challenging customer situations.
- Solid analytical and problem-solving abilities.
- Ability to work independently and collaboratively with other adjacent teams.

Pay: ₹20,000.00 - ₹40,000.00 per month

Benefits:

- Health insurance
- Provident Fund

Work Location: In person

📌 Technical Solutions Engineer (India)
🏢 Blackfrog Technologies
📍 India