- Handle customer inquiries via phone, email, and chat in a qualified manner
- Resolve customer complaints and provide accurate product/service information
- Maintain and update customer records in the system
- Follow up on pending issues to ensure timely resolution and customer satisfaction
- Coordinate with internal teams for issue escalation and resolution
- Prepare daily reports on customer interactions, complaints, and resolutions
- Required language proficiency: Telugu, Hindi, and Kannada
Sales Inquiry Executive
- Respond promptly to customer inquiries and sales leads
- Explain company products, services, and pricing details clearly to potential customers
- Coordinate product demonstrations, quotations, and follow-up communications
- Maintain and update CRM/customer databases accurately
- Support business development and lead generation activities
- Build and maintain positive relationships with prospective clients
- Required language proficiency: Telugu, Hindi, and Kannada