A Guest Relationship Officer (GRO) in a hospital is responsible for providing excellent patient service, assisting patients and visitors, addressing their concerns, and ensuring a smooth and comfortable hospital experience.

Job Description (12 Points)

- Welcome and assist patients and visitors on arrival.
- Guide patients to the appropriate departments and services.
- Handle patient inquiries, complaints, and feedback professionally.
- Coordinate with doctors, nurses, and hospital staff to ensure quality patient care.
- Assist patients with admission, discharge, and appointment procedures.
- Maintain effective communication between patients and hospital departments.
- Ensure patient satisfaction by providing prompt support and assistance.
- Monitor waiting areas and ensure patient comfort.
- Maintain records of patient feedback and complaints.
- Provide information about hospital facilities, services, and policies.
- Support emergency situations by directing patients and visitors appropriately.
- Promote a friendly, skilled, and patient-centered environment throughout the hospital.

Pay: ₹10,000.00 - ₹12,000.00 per month

Benefits:

- Flexible schedule
- Health insurance
- Provident Fund

Work Location: In person

📌 Guest Relation Officer (India)
🏢 Renaissance Hospital
📍 India