- Job Description: Conduct Transaction Monitoring as per guidelines defined in the QSD
- Provide feedback to associates based on monitoring results
- Prepare transaction monitoring reports and ensure timely and accurate reporting
- Conduct ongoing analysis of quality performance and recommend actions for improvement at associate / process level
- Update Prompt with performance data to ensure timely and accurate reporting of SLAs
- Participate in calibration exercises on a regular basis to ensure consistency in measurement.
- Work closely with Trainer / SME and Operations team to conduct team huddles
- Perform transaction processing as per defined policies and procedures
- Co-ordinate all process improvement initiatives
- Understand and participate in baseline activities

- Responsibilities: Conduct Transaction Monitoring as per guidelines defined in the QSD
- Provide feedback to associates based on monitoring results
- Prepare transaction monitoring reports and ensure timely and accurate reporting




- Conduct ongoing analysis of quality performance and recommend actions for improvement at associate / process level
- Update Prompt with performance data to ensure timely and accurate reporting of SLAs
- Participate in calibration exercises on a regular basis to ensure consistency in measurement.
- Work closely with Trainer / SME and Operations team to conduct team huddles
- Perform transaction processing as per defined policies and procedures
- Co-ordinate all process improvement initiatives
- Understand and participate in baseline activities

Qualifications: Higher Education Diploma with 1 - 2 years of relevant experience

Position Title, Responsibility Level

Sr. Executive - Quality Compliance Analyst

Function

Quality & Process Excellence

Reports to

AM / Lead AM / Manager – Quality & Process Excellence

Permanent/ Temporary

Permanent

Span of Control

NA

Location

All EXL Service Delivery Centers

📌 Quality Analyst - Senior Executive (India)
🏢 EXL Service
📍 India