· Ascertains automotive problems and services by listening to customer's description of symptoms; clarifying description of problems; conducting inspections; taking test drives; checking vehicle maintenance records; examining service schedules.

· Verifies warranty and service contract coverage by examining records and papers; explaining provisions and exclusions.

· Develops estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles.

· Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system.





· Maintains customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; arranging towing and temporary transportation.

· Maintains automotive records by recording problems and corrective actions planned.

· Updates job knowledge by participating in educational opportunities; reading manufacturers' publications.

· Enhances organization reputation by accepting ownership for accomplishing recent and different requests; exploring opportunities to add value to job accomplishments.

Pay: ₹18,264.24 - ₹29,143.65 per month

Work Location: In person

📌 Service Advisor(Skoda Cars) (India)
🏢 GURUDEV MOTORS
📍 India