Cuatro Labs Pvt. Ltd. is looking for a friendly and customer-focused Customer Care Executive to provide exceptional support to customers through phone, email, chat, and other communication channels. The ideal candidate should have excellent communication skills and a passion for delivering outstanding customer service.
Key Responsibilities
- Handle customer inquiries via phone, email, chat, and social media.
- Resolve customer complaints and provide timely solutions.
- Maintain accurate records of customer interactions and follow-ups.
- Guide customers regarding products, services, and company policies.
- Escalate complex issues to the appropriate departments when required.
- Coordinate with internal teams to ensure prompt issue resolution.
- Follow up with customers to ensure satisfaction and service quality.
- Meet customer service KPIs and response time targets.
- Maintain professionalism and a positive customer experience in every interaction.
- Identify opportunities to improve customer satisfaction and service processes.
Pay: ₹15,000.00 - ₹21,500.00 per month
Work Location: In person
📌 Customer Care Executive (India)
🏢 Cuatro Labs
📍 India
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