Experience: - Min 2 Year. Education: - Any Graduate
Salary Bar: - Upto 30,000/- Location: - Ahmedabad.
Job Descriptions: -
- Lead and inspire a team of Officers to deliver excellent levels of individual/team performance and customer satisfaction
- Managing Inbound & Outbound call center Operations
- Train Work Force Management
- Effectively manage Call Centre Operations ( Inbound and Outbound ) by ensuring SLA’s, Talk time, Hold time, Accurate Information with TAT’s
- Ensure Zero Abandon Calls
- Work closely with Training, Service Delivery, Quality and IT teams to pass on client feedback
- Develop Call Centre officers to take up next roles as Advisors, Counsellors and Back Office roles.
📌 Team Leader - Marketing (India)
🏢 Harry International
📍 India
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