Key Responsibilities

- Lead and mentor a team of ServiceNow developers, enforcing best

practices in development, configuration, and integrations.

- Define and execute the ServiceNow development strategy aligned with

organizational goals.

- Design, develop, and deploy ServiceNow applications, workflows, service

catalogs, and integrations.

- Provide technical leadership across modules such as ITSM, ITOM, HRSD,

SecOps, and custom applications.

- Drive platform governance including coding standards, security controls,

and design frameworks.

- Collaborate with business stakeholders to gather requirements and

translate them into scalable solutions.

- Lead complex integrations using REST, SOAP, APIs, LDAP, and MID Server.

- Implement automation and advanced workflows leveraging ServiceNow

best practices and emerging capabilities (AI/ML).

- Ensure alignment with ITIL processes, compliance standards, and enterprise





security policies.

- Support platform operations including upgrades, patching, performance

optimization, and stability.

- Partner with Transformation and Operations teams for continuous service

improvement and platform lifecycle management.

ServiceNow Development Lead

Required Skills & Qualifications:

Technical Expertise

- Strong experience in JavaScript, Glide API, AngularJS, HTML, CSS

- Deep knowledge of at least two ServiceNow modules: ITSM, HRSD, IRM, or

SecOps

- Valuable understanding of CMDB, ITOM, CSM, and custom application

development

- Proven experience in ServiceNow architecture design and enterprise

integrations

- Exposure to CI/CD pipelines, DevOps practices, and Agile/Scrum

methodologies

📌 Lead ServiceNow Developer (Telangana)
🏢 Zensar Technologies
📍 Telangana