Assistant Manager (Operations for Inbound & Outbound)

Job Description:

We are looking for an Assistant Manager to handle day-to-day operations for inbound and outbound processes. The role includes team management, performance monitoring, client coordination, and driving process improvements.‍

Key Responsibilities

- Ensure customer-centric operations with strong internal policy adherence
- Manage attrition by guiding and supporting team members
- Support recent joiners with smooth onboarding and work environment adaptation
- Track and review client KPIs with internal teams
- Maintain ABCD ranking for CSA/TL teams
- Drive process improvements and reduce client escalations
- Analyze VOC/VOB, MOMs, and market benchmarks to recommend improvements
- Strong communication with clients and internal stakeholders
- Basic MS Excel, Word, Outlook, and report handling

Eligibility Criteria:

- Minimum Qualification: HSC Passed.
- 1 to 2 years of experience as Assistant Manager or Senior TL
- Preferred experience in Airline process
- Strong process, product, and industry knowledge‍

Work Details

- Full Time
- Shift: Day shift/ rotational (depending on process)

Navi Mumbai

📌 Assistant Manager (Operations for Inbound & Outbound) (India)
🏢 One Point one solutions
📍 India