We are seeking an experienced and customer-focused Restaurant Manager / Senior Restaurant

Manager to oversee the day-to-day operations of our restaurant while ensuring exceptional

guest experiences, operational excellence, and team performance. The ideal candidate will be

responsible for managing restaurant operations, leading the front-of-house team, maintaining

service quality, achieving sales targets, ensuring hygiene and safety compliance, and driving

overall business performance.

Key Responsibilities

1. Restaurant Operations

 Manage the overall daily operations of the restaurant, ensuring seamless coordination

between dining, service, billing, pantry, and kitchen teams.

 Ensure timely opening and closing of the restaurant with complete operational readiness.

 Monitor shift planning, staff deployment, and operational efficiency.

 Ensure strict adherence to company SOPs, service standards, grooming policies, and

operational guidelines.

2. Guest Experience & Customer Service

 Deliver an outstanding dining experience by maintaining high service standards.

 Address guest complaints promptly and professionally to ensure customer satisfaction.

 Monitor guest feedback, table turnover, and service efficiency.

 Build strong customer relationships to encourage repeat business and brand loyalty.

3. Team Leadership & People Management

 Lead, motivate, and supervise restaurant staff including captains, stewards, cashiers, and

support teams.

 Prepare staff schedules, manage attendance, and optimize manpower utilization.

 Conduct daily team briefings covering service standards, menu updates, grooming, hygiene,

and safety.

 Coach and mentor employees to improve productivity and service excellence.

 Maintain discipline, punctuality, and adherence to organizational policies.

4. Sales, Revenue & Cash Management

 Drive sales performance through excellent guest service and operational efficiency.

 Oversee billing operations,



discounts, voids, cancellations, and POS system accuracy

(PetPooja or equivalent).

 Ensure proper cash handling procedures, shift closing, reconciliation, and cash deposits.

 Support dine-in, takeaway, banquet, and online food delivery operations.

5. Inventory & Cost Control

 Monitor inventory levels for consumables, packaging materials, uniforms, and operational

supplies.

 Control food wastage, breakage, pilferage, and operational losses.

 Coordinate with the kitchen and procurement teams for timely stock replenishment.

 Ensure effective cost management without compromising service quality.

6. Hygiene, Safety & Compliance

 Maintain cleanliness and hygiene standards across all front-of-house areas.

 Conduct regular inspections of dining areas, washrooms, housekeeping, and pest control

measures.

 Ensure compliance with food safety, fire safety, and company health & safety standards.

 Maintain operational compliance with statutory and internal audit requirements.

7. Cross-Functional Coordination

 Collaborate with the kitchen team to ensure smooth order execution and service flow.

 Coordinate with HR regarding recruitment, onboarding, attendance, and employee

discipline.

 Liaise with Maintenance, IT, Audit, MIS, and Procurement teams for operational support and

issue resolution.

8. Training & Development

 Train restaurant staff on customer service, menu knowledge, communication skills, and SOP

compliance.

 Identify performance gaps and recommend learning and development initiatives.





 Foster a culture of continuous improvement and teamwork.

Required Skills & Competencies

 Strong leadership and team management skills.

 Excellent communication and interpersonal abilities.

 Customer-centric mindset with outstanding guest relationship management skills.

 Sound knowledge of restaurant operations and hospitality standards.

 Robust problem-solving and conflict resolution abilities.

 Ability to perform effectively in a fast-paced, high-pressure workplace.

 Good analytical, organizational, and decision-making skills.

 Proficiency in POS systems (PetPooja preferred) and MS Office.

Qualifications

 Graduate in any discipline.

 Diploma/Degree in Hotel Management or Hospitality Management preferred.

Experience

 Restaurant Manager: 8+ years of experience in restaurant operations, including at least 3

years in a managerial or supervisory role.

 Senior Restaurant Manager: 10–12+ years of experience managing high-volume restaurants

with proven leadership and operational excellence.

Preferred Candidate Profile

 Experience in Casual Dining Restaurants (CDR), Fine Dining, QSR, or Hospitality industry.

 Strong knowledge of restaurant service standards, guest engagement, and operational

controls.

 Demonstrated success in driving sales, improving guest satisfaction, and managing large

teams.

 Flexible to work rotational shifts, weekends, and public holidays.

Key Performance Indicators (KPIs)

 Guest Satisfaction & Customer Feedback Scores

 Sales & Revenue Achievement

 Restaurant Operational Efficiency

 SOP & Hygiene Compliance

 Food Cost & Inventory Control

 Team Productivity & Staff Retention

 Audit & Compliance Scores

 Complaint Resolution Time

Pay: ₹42,000.00 - ₹46,000.00 per month

Benefits:

- Food provided
- Paid sick time
- Provident Fund

Work Location: In person

📌 Restaurant Manager (India)
🏢 RIDDHI ENTERPRISES
📍 India