Main Responsibilities / Tasks: · To train and develop the distributor service personnel, to take care of after sales service and further can set up a team to attend field complaints. · To have a set up for conducting energy audit at sites all over India to promote and recommend our pumps and systems through distributor personnel. Based on the study, to submit the report/summery with recommended high efficiency ITT pump with payback period. And with constant track on the report, to convert this as order for our pumps in co ordination with distributor. · To take care of all technical training activities at Baroda plant for Employees, Distributor Engineer and Customers · To investigating and solve customers' problems, which may be complex or long-standing problems that have been passed on by customer service assistants · To co-ordinate with our distributor sales/service engineer for potential and prospective customer site visit for technical discussions. · To support our distributors and attend our service calls. · To co-ordinate with ASM for service activities in the respective regions. · To ensure our services up to our global brand image · To motivate the field service engineers for timely & prompt service. · To ensure satisfactory service to the end users by providing effective and efficient service. · To deliver outstanding customer service to new,



existing and returning customers and is in charge of developing and realizing the customer service guidelines which match with company policy. · To devise a spare stocking policy, for all ITT & Distributors [25% & 75% holding] to necessarily stock and offer soonest post sales service. · To devise Annual maintenance contracts to be drawn by our Distributors with clients

Required Qualifications

& Experience:

· Education: Bachelor’s Degree in Mechanical Engineering · Experience: 17+ years of working experience in Pump / EPC firms · Financial Acumen: Robust understanding of budgeting, cash flow management, and cost optimization. ·

What are we looking

into an ideal candidate

for the position?

· Ability to work under extreme pressure without affecting results · Tact, diplomacy to deal with people in stressful situations and provide confident assurance · Need to be balanced. · Most important is to be calm and result oriented in critical situation · Customer Intimacy

· Customer Relationship Management · Internal and External Partner Relationships · Personal Work Management · Developing People · Leading People & Teams · Ability to Identify Hazard

Languages Fluent English in listening, speaking, reading, and writing

Location Savli – Manjusar Plant, Vadodara

📌 Service head (India)
🏢 Sunshine Workforce Solutions
📍 India