Job Description (JD) – Subject Matter Expert (SME) Location: Indovance Department: Operations Reports To: BU Head / GL ________________________________________ Position Overview Indovance is looking for a highly experienced and dynamic Subject Matter Expert (SME) who will act as a domain authority, technical coach, and quality champion across projects and teams. The SME will play a critical role in: • Ensuring best-in-class technical quality • Driving process excellence and operational efficiency • Supporting Trial Period (TP) success • Participating in customer discovery discussions • Preventing customer dissatisfaction due to skill gaps** This role demands a technically strong, accountable, and extroverted professional with a passion for teaching and mentoring. ________________________________________ Key Responsibilities 1. Domain Leadership & Technical Excellence • Act as the domain expert for assigned discipline. • Define and benchmark best-in-class quality standards. • Challenge teams to raise technical depth and accuracy. • Review complex designs, calculations, and deliverables. • Ensure zero technical compromise in customer submissions. ________________________________________ 2. Coaching & Capability Building • Mentor and coach engineers to elevate technical capability. • Develop structured learning paths for different experience levels. • Create training modules, SOPs, and technical videos. • Conduct internal knowledge-sharing sessions and workshops. • Build second-line technical strength within the team. ________________________________________ 3. Process Improvement & Efficiency • Identify bottlenecks impacting productivity and quality. • Lead continuous improvement initiatives. • Standardize best practices and templates. • Drive automation and smarter workflows where applicable. • Improve turnaround time without compromising quality. ________________________________________ 4.
Customer Engagement & Discovery • Participate in discovery meetings with customers. • Provide technical insights during pre-sales and proposal stages. • Support technical proposal preparation and validation. • Translate customer requirements into clear execution strategies. • Ensure commitments made to customers are realistic and achievable. ________________________________________ 5. Ownership & Accountability • Take ownership of: o Trial Period (TP) success. o Zero loss of customers due to skill gaps. o No TP losses due to weak technical positioning. • Ensure delivery commitments are met in terms of: o Quality o Timeline o Technical integrity • Proactively flag risks and implement corrective actions. ________________________________________ 6. Operational Excellence • Ensure ongoing operational stability in live projects. • Conduct periodic technical audits. • Maintain quality consistency across accounts. • Work closely with Delivery, Relationship Managers, and QA teams. ________________________________________ Desired Traits & Behavioral Expectations • Strong teaching mindset and passion for knowledge sharing. • Extroverted and confident communicator. • Highly accountable and ownership-driven. • Proactive problem solver. • High professional integrity. • Comfortable challenging status quo. • Ability to influence without authority. ________________________________________ Qualification & Experience • Bachelor’s / Master’s degree in relevant engineering discipline. • 10+ years of strong hands-on domain experience. • Prior experience in mentoring, reviewing, or leading technical teams. • Experience in customer-facing roles preferred. • Solid exposure to international engineering standards preferred.
Requirements
Domain Knowledge / Key Functional Area: Land development, Land Survey, Hydrology.