Job Responsibilities-

- Ensure successful execution of training needs
- Measure program training effectiveness
- Conduct Monthly Business Reviews, Quarterly Business Reviews & Weekly Business Reviews to track performance.
- Responsible for on-going observations of direct reports, providing guidance, mentoring and support that focus on performance improvement of the candidate.
- Send reports/MIS to the Operations team on the progress/pending status of activities
- Participate in Internal & External Calibrations
- Manage Knowledge Check for New Hires & Production Staff
- Should be aware about terminologies like TNI, TNA, BQM, Throughput etc.

Knowledge, Skills and abilities-

- Very Strong written and verbal communication skills (English)
- Customer/ Client Handling Skills
- Open to Work in 24X7, 6 days working Rotational

Desired Candidate Profile-

- Graduate
- Min 1 years’ experience as a Trainer (Mandate)
- Robust understanding of and experience in product training in domestic / International BPO domain

Pay: ₹25,000.00 - ₹35,000.00 per month

Work Location: In person

📌 Process Trainer (India)
🏢 Woodrock infotech
📍 India