We're Hiring | Service Coordinator – HVAC . Location: Baner & Nal Stop, Pune . Employment Type: Full-time. Joining: Immediate / Short Notice Preferred. Join our growing HVAC team and play a key role in ensuring seamless service coordination, customer satisfaction, and efficient after-sales support.

Key Responsibilities - Receive, log, and prioritize HVAC service requests (Chillers, VRF/VRV, AHU, FCU, Ventilation, Ducting, Controls & Refrigeration). Schedule and coordinate service engineers, technicians, subcontractors, and OEM support. Manage breakdown calls, preventive maintenance, AMC, and warranty services. Track engineer movement, job progress, and timely service call closure. Monitor SLA response and resolution timelines and escalate delays when required
Act as the primary point of contact for customers throughout the service lifecycle
Coordinate with Projects, Stores, Purchase, Accounts, and Quality teams for materials and approvals
Ensure availability of spares, tools,



and technical documentation before site visits
Maintain accurate job cards, service reports, photographs, and customer acknowledgements
Maintain AMC records, preventive maintenance schedules, and service history Support AMC renewals and identify billable services for timely invoicing
Prepare daily service status reports and MIS reports on SLA compliance and service performance . Required Qualifications & Skills

Graduate/Diploma in Mechanical Engineering or related field preferred
2–5 years of experience in HVAC service coordination or customer support
Positive understanding of HVAC systems, AMC management, and service operations
Strong communication, coordination, and multitasking skills
Proficiency in MS Excel, MS Office, and ERP/CRM software is an advantage .

Pay: ₹9,368.05 - ₹25,032.63 per month

Work Location: In person

📌 Service Co-ordinator (India)
🏢 Luxara Holdings
📍 India