Description

Overall Job Purpose

Ensure the highest level of quality when interacting with our customers, be customer-oriented and

create value for customers as well as for Hapag-Lloyd.

Job Specification - Key Accountabilities

- Evaluate customer potential and conduct MR Sales Planning

- Continuously improve the customer portfolio by securing recent accounts and removing underperforming accounts

- Ensure regular updates of all activities in Salesforce.

- Review customer performance with Sales Manager and define appropriate actions.

- Where appropriate for their market serve as specialists for a segmented vertical

- Prepare and conduct visits, report and follow-up on visits.

- Conclude contracts for MR customers (proposal, negotiation, closing)

- Record commitments (tender tracking/commercial)

- Drive CU business for foreign MRs and adhere to Push-Pull process.

- Selectively engage in TM discussions where relevant (e.g., tender guidance and negotiations, special commodity market rates, etc.)

- Provide feedback on the market including rates, competition activities, market conditions etc to all relevant stakeholders.

- Give clear info to Sales Coordination regarding pricing requirements to enable future communications with TM.





- Provide clear info to Sales Coordination regarding handover to Customer Services

Mandatory : Request you to please provide answers to the questions below as part of the shortlisting process (kindly attach your responses along with your resume)

- Explain what is supply air , return air , set temperature and power off in reefer containers. What is humidity which cargo need humidity setting and why?

- If container malfunction reported by consignee at destination, how will you handle the situation?

- How will you handle equipment imbalance for India. How will you grow reefer business in India. Pls explain strategy approach for both export and Import.

CorporateDescription

OrganizationDescription

Qualifications

- Apprenticeship in Shipping or Bachelor’s degree.

- 5 years of experience in the maritime industry or equivalent combination of education and experience

- Experience in Sales and/or Customer Service functions

- Advanced negotiation, decision-making and presentation skills, self-confident and friendly when dealing with other

Responsibilities

Competencies and Values

Hapag-Lloyd Values / Behaviors

- Care, Move, Deliver

- Positive attitude, can do attitude

- Proactive

- Energetic and good team spirit

- Enthusiastic

📌 Area SV Coordinator Sales Execution (Delhi)
🏢 Hapag-Lloyd
📍 Delhi