Project Role : Application Tech Support Practitioner
Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills : Service Desk Management
Positive to have skills : NA
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As an Application Tech Support Practitioner, a typical day involves serving as the continuous point of contact between clients and the application or system. This role is committed to maintaining high standards of quality by utilizing excellent communication to ensure seamless operation of world-class systems. The practitioner carefully identifies client issues and applies thorough understanding of the product to develop effective solutions, fostering smooth interactions and system reliability throughout daily activities.

Roles & Responsibilities:

- Expected to be an SME, collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.




- Provide solutions to problems for their immediate team and across multiple teams.
- Lead efforts to improve team processes and enhance service delivery.
- Mentor junior team members to support their professional growth and development.
- Coordinate cross-functional communication to ensure alignment on project goals and issue resolution.

Professional & Technical Skills:

- Must To Have Skills: Proficiency in Service Desk Management.
- Strong problem-solving abilities with a focus on client satisfaction and operational efficiency.
- Excellent communication skills to effectively liaise between clients and technical teams.
- Experience in managing incident and request workflows within IT service environments.
- Ability to analyze system issues and design appropriate resolutions based on product knowledge.
- Skilled in coordinating with multiple teams to drive collaborative solutions and decision-making.

Additional Information:

- The candidate should have minimum 5 years of experience in Service Desk Management.

- This position is based at our BDC7B - SEZ location.

- A 15 years full time education is required.

15 years full time education

📌 Application Tech Support Practitioner (India)
🏢 Accenture
📍 India