Responsible for the Smooth Operations of Ward Help Desk & Billing, Customer Support & Front Office, Console Operations, Laundry, Housekeeping Operations & Food & Beverage Operations. Making sure every Patient who stays with us has a great Hospitality experience.
Job Profile
- Responsible for achieving optimal patient satisfaction and a good working environment to attain all set objectives.
- Adhere to Standard Operating Procedures and Policies as set out by the company.
- Safeguard the realization, tracing and adjustment of deviations.
- Developing improvement actions, carry out costs savings.
- Safeguard quality of operations (internal & external audits).
- Coordinate planning of Department Heads with regard to timetables, work schedules, employment of employees within the different services.
- Coordination of the execution of activities via instructions to the Heads of Departments supervision of the execution.
- Determination of the workforce, requirement and hiring of current staff, execution of performance reviews in coordination with HR Department.
- Be accountable for responsibilities of department heads in their absence.
- Handing over opinions and beliefs, decisions etc. to department heads.
- Leading various internal and external meetings.
- Supervise the fulfillment of the regulations of the employment.
- Correct use of Company's corporate identity.
- Maintain contacts with public authorities.
- Establish and achieve quality and patient/relative satisfaction goals. Respond in a courteous and prompt manner to all patient/relative questions, complaints or requests to ensure a high level of service satisfaction.
- Ensure staff is properly trained on quality and service standards, has the necessary tools and equipment, and is empowered to carry out job duties
- Ensure all credit and financial transactions are handled in a secure manner.
- Responsible for team building, maintaining manpower planning, listening to Employee Grievances and taking them to the concern.
Skill
Cost Management, Team Handling, Training & Development, Operations Management, Vendor Management.
Qualification
Graduate Preferred: NABH knowledge
Experience
18+ Years
Reporting
COO
📌 Assistant General Manager - Operations (India)
🏢 Jupiter Hospital
📍 India
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