Job description

Company Overview: Cybeart is a global consumer technology brand and a premium manufacturer of gaming chairs and gaming peripherals, including keyboards, gaming mice, and mousepads. We are an official licensing partner of Warner Bros. and create products inspired by some of the world’s most recognized entertainment franchises.

Job Description: We are looking for a Customer Service Representative to join our team at our Vadodara office. The ideal candidate should have excellent spoken and written English, a customer-first attitude, and the ability to resolve queries professionally and efficiently.

Responsibilities:

- Handle customer inquiries through phone calls, emails, live chat, and other customer service platforms.
- Understand customer concerns, resolve issues, and ensure a positive customer experience.
- Provide product-related assistance, including basic troubleshooting and assembly guidance.
- Respond to customer emails promptly or forward queries to the appropriate team member when required.
- Assist website visitors with product selection and order placement.
- Explain product features and recommend suitable products based on customer requirements.
- Convert interested visitors and inquiries into customers through professional communication.




- Contact customers to collect product feedback and request reviews.
- Maintain proper records of customer conversations, complaints, and resolutions.
- Follow up on pending customer issues until they are fully resolved.

Qualifications and Skills

- Any graduate may apply.
- Excellent spoken and written English communication skills are mandatory.
- Comfortable handling voice calls, live chats, and emails.
- Qualified, patient, and solution-oriented approach.
- Basic computer knowledge and the ability to learn new software.
- Ability to work independently with minimal supervision.
- Previous customer service, sales, or call-handling experience is preferred but not mandatory.

What We Provide

- Complete product information, training documents, and standard operating procedures.
- Access to AI tools and internal systems to improve productivity and response time.
- Opportunity to work with a growing global consumer technology brand.

Job Location: Vadodara, Gujarat
Work Mode: On-site

Job Types: Full-time, Permanent

Pay: ₹13,000.00 - ₹25,000.00 per month

Application Question(s):

- Do you live in Vadodara? And are able to come to office to work?

Language:

- Professional English (Preferred)

Work Location: In person

📌 Customer Service Representative (India)
🏢 Cybeart India
📍 India