The Front Office Executive is responsible for managing reception activities, handling patient/guest interactions, maintaining smooth communication, and ensuring a welcoming and professional environment at the front desk.
Key Responsibilities
- Greet and welcome patients, visitors, or guests professionally.
- Handle registrations, appointments, and enquiries.
- Answer phone calls and direct them to concerned departments.
- Maintain records, reports, and front desk documentation.
- Coordinate with doctors, nursing staff, and other departments.
- Manage billing support and basic administrative tasks.
- Ensure cleanliness and professional appearance of front office area.
- Handle complaints or queries politely and escalate when required.
- Maintain confidentiality of patient/guest information.
Required Skills
- Good communication skills (English + local language preferred).
- Polite and professional behaviour.
- Basic computer knowledge (MS Office / Hospital software).
- Customer service orientation.
- Ability to multitask and handle pressure.
- Good grooming and presentation.
Education Qualification
- Diploma / Degree in Hospitality Management, Hotel Management, or related field OR
- Any Graduation with good communication skills.
Experience Requirement
- Freshers with hospitality training can apply.
- 0–2 years experience in front office, reception, hospital, hotel, or customer service preferred.
Preferred Background
- Experience in hospital, hotel, clinic, or hospitality industry.
- Knowledge of patient handling or guest service standards.
Work Setting
- Rotational shifts may be required.
- Professional grooming and uniform compliance mandatory.
Job Types: Full-time, Fresher
Pay: ₹9,256.41 - ₹26,875.91 per month
Work Location: In person
📌 Front Desk Receptionist and front office (India)
🏢 SANJEEVINI HOSPITAL
📍 India
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