Customer support:

Provide support to customers by answering questions, offering advice, and solving problems

Communication: Communicate with customers directly via phone, email, or live chat

Problem solving: Define problems, identify causes, and select solutions

Reporting: Report common complaints and feedback about products and services

Product knowledge: Provide detailed information about products and services

Customer experience: Maintain a positive customer experience

Some skills that are important for customer service support include:

Active listening: Listen to understand the customer's issue

Empathy: Be empathetic and friendly to build rapport with customers

Patience: Be patient when handling customer interactions

Technical aptitude: Learn and use support tools and software proficiently

Continuous learning: Stay updated on the latest features and industry trends

Positive attitude: Approach each customer interaction with a positive attitude

Job Type: Full time

Pay: ₹13,000.00 - ₹15,000.00 per month

Benefits:

- Cell phone reimbursement
- Commuter assistance
- Food provided
- Health insurance
- Provident Fund

Work Location: In person

📌 Customer Care Executive (India)
🏢 ceezet tech
📍 India