Key Responsibilities:

· Welcome customers arriving at the service department and assist them with check-in procedures.

· Understand customer service needs and pass accurate information to the service advisor.

· Schedule service appointments and coordinate vehicle pick-up and drop.

· Maintain and update service records in the DMS (Dealer Management System).

· Handle customer queries, feedback, and complaints professionally and efficiently.

· Follow up with customers post-service to ensure satisfaction and collect feedback.

· Ensure timely communication of service promotions, reminders, and maintenance tips.

· Coordinate with service advisors and technicians to ensure on-time delivery of serviced vehicles.

· Maintain CSI (Customer Satisfaction Index) targets as per Hyundai standards.





· Prepare and submit daily reports to the CRM/Service Manager.

Key Skills & Qualifications:

· Graduate in any discipline (preferably Business, Marketing, or Automobile-related field).

· 1-3 years in automobile sales, retail, or customer service (Hyundai or other automobile brand experience is a plus).

· Excellent communication & negotiation skills

· Strong customer handling & relationship management skills

· Good knowledge of Hyundai models, features, and competitive brands

· Proficiency in MS Office and CRM software

· Ability to work under pressure and meet sales targets

Job Type: Full time

Pay: ₹8,500.00 - ₹12,000.00 per month

Work Location: In person

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