We are looking for a well-presented, confident, and proactive Front Desk Executive to be the first point of contact at our upGrad center. This role goes beyond basic reception—it’s about creating a high-quality first impression, managing walk-ins, and supporting the center’s growth through effective communication and tele-calling.
You will represent upGrad, one of India’s leading higher education and upskilling platforms, known for transforming careers through industry-relevant programs.
Key Responsibilities (KRAs)
1. Front Desk & Experience Management
- Welcome and assist walk-in visitors, students, and parents
- Ensure a premium, organized, and professional front office environment
- Handle inquiries and provide accurate information about courses and offerings
2. Tele-Calling & Lead Engagement
- Make outbound calls to prospective leads and inquiries
- Follow up on walk-ins, digital leads, and existing prospects
- Schedule counselling sessions and drive footfall to the center
- Maintain call records and track conversion status
3. Coordination & Support
- Coordinate with counsellors and internal teams for smooth operations
- Manage appointments, walk-in flow, and daily visitor logs
- Support basic administrative and reporting tasks
What We’re Looking For
- Strong communication skills (Hindi & English)
- Presentable personality with a customer-first attitude
- Comfortable with tele-calling and lead handling
- Basic computer knowledge (MS Office, CRM handling is a plus)
- Ability to handle multiple tasks with attention to detail
Why Join Us
- Be part of a fast-growing, career-focused education brand
- Exposure to premium learners and career-driven professionals
- Opportunity to grow into counselling, operations, or sales roles
- Agile and performance-driven work environment
Preferred Profile
- Experience in education, edtech, or front office roles
- Candidates with prior tele-calling or counselling exposure will be preferred
Performance Linked Incentives also applicable
Job Type: Full-time
Pay: ₹18,000.00 - ₹25,000.00 per month
Work Location: In person
📌 Front Desk Executive – upGrad Learning Center (India)
🏢 Infoaccords Technologies
📍 India
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