- We are seeking an experienced NICE CXone Avaya IVR Developer with solid expertise in building optimizing and maintaining IVR workflows using NICE CXone and Avaya platforms
- The ideal candidate will have hands on experience in NICE CXone Studio scripting REST APIs and exposure to digital channels
Key Responsibilities:
- Design develop and maintain IVR applications using Avaya and NICE CXone platforms
- Create modify and optimize NICE CXone Studio scripts to support various customer experience workflows
- Integrate IVR flows with REST APIs for real time data retrieval and system communication
- Collaborate with business teams to understand requirements and translate them into scalable IVR solutions
- Troubleshoot and resolve IVR routing or call flow issues proactively
- Work closely with cross functional teams including Operations QA Telecom and Customer Experience
- Provide documentation version control and technical support for all IVR related deployments
- Ensure solutions adhere to best practices related to performance security and compliance