Job description:

Designation: Trainee Guest Service Provider ( CINEMAS INDUSTRY)

Roles & Responsibilities:

1. Guest Interaction & Service

Welcome guests warmly and assist them with ticketing, seating, and general inquiries

Ensure a high level of customer satisfaction by providing prompt and courteous service

Handle guest complaints politely and escalate issues when required

2. Ticketing & Entry Management

Verify tickets at entry points and guide guests to their respective screens

Assist in managing crowd flow during peak hours

Ensure smooth entry and exit of guests

3. Theatre Operations Support

Assist in maintaining cleanliness and hygiene in lobby, auditoriums, and common areas

Support in turnaround activities between shows (cleaning, seat checks, etc.)

Ensure all areas are presentable before guest entry

4. Food & Beverage Assistance

Support F&B; counters during rush hours if required

Guide guests on menu options and combo offers

Ensure proper handling and service of food items

5. Safety & Compliance

Follow safety protocols and emergency procedures





Assist in evacuation procedures when necessary

Ensure adherence to company policies and standards

6. Team Coordination

Work closely with team members and supervisors for smooth operations

Communicate effectively regarding guest issues or operational challenges

7. Upselling & Promotions

Inform guests about ongoing offers, memberships, and promotions

Encourage upselling of tickets, snacks, and premium experiences

Key Skills Required:

Good communication and interpersonal skills

Customer service orientation

Basic problem-solving ability

Ability to work in shifts, weekends, and holidays

Presentable and well-groomed personality

Qualification:

Minimum: 10th / 12th

Experience: 0–2 years (Freshers can apply)

Job Types: Full time, Permanent

Benefits:

Food provided

Paid sick time

Pay: ₹20,000.00 - ₹20,500.00 per month

Benefits:

- Flexible schedule
- Food provided
- Paid sick time

Work Location: In person

📌 TRAINEE GUSET SERVICE PROVIDER (India)
🏢 Broadway Megaaplex
📍 India