- Job Title: Client Servicing Manager (Social Media)
- Experience: 6–7 years+
- CTC: 12–13 LPA
- Location: Mumbai (WFO – Vashi)
- Timings: General Shift
- Background: Digital agency experience mandatory

Key Responsibilities

- Client Relationship Management: Build and maintain strong client relationships, acting as the
- primary point of contact and managing expectations effectively.
- Social Media Management: End-to-end handling of social media platforms (Facebook, Instagram,
- Twitter, LinkedIn, YouTube, etc.), including content planning, campaign strategy, and daily content
- execution tailored to each platform.
- Strategic Planning: Understand client business objectives and translate them into effective digital
- and social media strategies in collaboration with internal teams.
- Project Management: Ensure seamless execution of projects by coordinating with internal teams and
- external stakeholders, delivering on time, within scope and budget.
- Internal Liaising: Work closely with cross-functional teams and department heads to drive output
- quality, timelines, and account growth.
- Feedback & Reporting: Monitor performance, gather client feedback, and present insights through
- structured reports to both clients and internal stakeholders.
- Problem Solving: Proactively identify issues, address client concerns, and implement effective solutions.
- Business Growth:



Identify upsell opportunities within existing accounts and support new business pitches.
- Financial Management: Manage account billing, revenue tracking, spends, collections, andcontribute to revenue projections.
- Legal & Compliance: Oversee basic legal documentation related to client engagements, contracts,and approvals.
- Brand Research: Conduct market and competitor research to strengthen strategy and campaign effectiveness.

Required Skills & Qualifications

- Bachelor’s degree in Business, Marketing, Communications, or related field

- Minimum 6+ years of experience in a digital marketing agency

- Strong understanding of digital marketing, social media, and production processes

- Excellent communication, presentation, and stakeholder management skills

- Ability to manage multiple accounts/projects simultaneously

- Robust analytical, strategic thinking, and problem-solving abilities

- High attention to detail and organisational skills

Preferred Skills

- Experience with CRM tools and MS Office (especially Excel)
- Familiarity with analytics tools like Google Analytics
- Hands-on knowledge of Web, Social Media, PPC, SEO, etc.

Work Environment

Quick-paced, dynamic agency setup

Collaborative and team-driven culture

Opportunity for growth and skill development

Willingness to travel for client meetings

📌 Social Media Client Servicing Manager (India)
🏢 Numoo HR
📍 India