Work From Office

What We Offer:

- Transportation allowance
- Canteen Subsidy
- Health Insurance
- Tuition Reimbursement
- Work-Life Balance Initiatives
- Rewards & Recognition

What You’ll Be Doing:

Case Management & Recovery

- Handle recovery tickets generated from multiple sources, including fraud reviews, alerts, RDRs, and chargebacks
- Proactively contact suppliers to request waivers using a defined outreach strategy (calls and emails)
- Follow the prescribed recovery workflow, including initial calls, follow-up emails, subsequent calls, and case closure
- Ensure timely follow-ups to maximize waiver approval and recovery outcomes

Supplier Communication

- Initiate outbound calls to suppliers to discuss recovery cases and negotiate waivers
- Send follow-up and confirmation emails summarizing discussions and outcomes
- Maintain professional and effective communication with external stakeholders

Documentation & Tracking

- Accurately document all interactions, outcomes, and waiver decisions in the ticketing system
- Update recovery status, financial adjustments, and transaction details in tracking tools
- Ensure records are complete,



audit-ready, and compliant with internal standards

Productivity & Quality

- Manage daily workloads consisting of new cases and follow-ups
- Meet defined productivity targets while maintaining high documentation accuracy
- Adhere to SLAs, quality benchmarks, and compliance requirements

What We Expect You to Have:

Experience

- 0-1 years of experience in recovery, fraud operations, chargebacks, disputes, risk, or payments operations
- Experience handling supplier or merchant communication is preferred

Skills

- Strong verbal and written communication skills
- Ability to manage high-volume queues with structured follow-ups
- Valuable analytical and problem-solving skills
- High attention to detail and documentation accuracy
- Comfortable working with ticketing systems, spreadsheets, and internal tools

Job Title

:

Risk Analyst I – Recovery

Department

:

Operations

Reports to

:

Lead Risk Analyst

Pay Grade

:

25k - 35k / month

Location

:

Vadodara

📌 Risk Analyst I – Recovery (India)
🏢 Etech Global Services
📍 India