Job Description: Manage operational delivery and stakeholder relationships for assigned clients. Provide specialized consulting advice based on engagement requirements and support executive-level decision-making.

- Responsibilities: Lead and mentor a team of SRE engineers (Level 7 ICs)
- Own end-to-end incident management operations across regions
- Establish and drive incident response processes and governance
- Ensure effective 16x7 delivery model across geographies
- Act as escalation point for critical incidents and stakeholder communication
- Drive continuous improvements in MTTM and operational efficiency
- Lead process enhancements, SOP creation, and knowledge transfer planning

Qualifications: Required Skills:

- Strong experience in SRE / Incident Management leadership
- Proven ability to manage high-impact, complex incidents




- Excellent communication, stakeholder management, and leadership skills
- Ability to drive alignment and influence cross-functional teams

Technical Skills:

- Ability to proactively identify risks using monitoring tools such as DataDog and Grafana dashboards
- Experience in incident response with capability to quickly restore services (restart, patch, or remediate live issues)
- Solid focus on minimizing service downtime across environments
- Hands-on experience supporting both on-premise (Linux environments) and cloud platforms (primarily Azure, with some exposure to GCP)
- Solid understanding of networking concepts and system architecture

📌 Manager (India)
🏢 EXL Service
📍 India