Job Summary:
The key responsibilities are handling premium clients by understanding and satisfying their requirements, managing escalations, and on call resolutions.

Job Description

Responsibilities and Accountabilities:
Be the SPOC across services for a customer.

Update ticket/sub milestone status for all services within customer entity.

Manage: Customer interaction & escalations.

Handhold customer in the first few days of the service starting.

Talk to customer: regular intervals and maintain open channel.

Send weekly, daily updates on Service progress.

For subscription services - make sure customer dashboard & regular newsletters are 100% up-to-date.

Establish customer 'hotline' in case of urgency and issues apart from delivery executives.

Touch base on escalations and liaise with departments towards earliest closure.





Departments will have a 'Green channel' in CRM for these customers and to get priority assistance.

Excellent ability in analyzing the opportunity for cross-selling and up selling.

Tools & Resources required:
Desktop

Mobile

Job Specifications

Qualification(s):
Any graduation.

Experience

Nature of Experience:
Proven experience in Client Relationship Management.

Length of Experience:
1 - 2 years

Skill Set & Personality Traits required:
Excellent client handling skills.

Dynamic and energetic individual.

Ready to take up challenging tasks with a go – getter attitude.

Excellent communication skills.

Problem solving ability with a positive presence of mind.

Good Communication in English and Hindi is must

Location: Chennai

Age Group: 22 – 28 years.

📌 Relationship Manager (India)
🏢 Zolvit
📍 India