Job Role Description:

We are looking for a proactive and organized CRM Executive to strengthen customer relationships and support our sales and service operations. The ideal candidate should have excellent communication skills, a customer-focused attitude, and the ability to coordinate effectively with internal teams and clients.

Key Responsibilities:

· Handle customer enquiries through phone, email and WhatsApp.

· Maintain and update customer records in the CRM system.

· Coordinate with the Sales, Service and Purchase teams for timely customer support.

· Follow-up on quotations, orders, payments, and service requests.

· Schedule service visits and ensure timely customer communication.

· Resolve customer concerns and escalate issues when required.

· Prepare daily and monthly CRM reports.

· Build and maintain strong customer relationships.

Requirements:





· Bachelor’s degree in any discipline

· 1-3 years of experience in CRM, customer support, sales coordination, or a similar role.

· Freshers with excellent communication skills may also apply.

· Good verbal and written communication in English and Tamil.

· Proficiency in MS Office (Excel, Word, Outlook).

· Robust organizational and multitasking skills.

Pay: ₹18,000.00 - ₹25,000.00 per month

Benefits:

- Cell phone reimbursement
- Health insurance

Ability to commute/relocate:

- Mogappair West, Chennai, Tamil Nadu: Reliably commute or planning to relocate before starting work (Required)

Experience:

- Customer support: 1 year (Required)

Work Location: In person

📌 CRM Executive (India)
🏢 Air Friendly HVAC Solutions
📍 India