We are looking for a dynamic and enthusiastic Tele Caller Executive to join our team. The candidate will be responsible for making outbound calls, handling customer inquiries, generating leads, and supporting the sales team in achieving business targets. The ideal candidate should possess excellent communication skills, a positive attitude, and the ability to build rapport with potential customers.
Key Responsibilities
- Make outbound calls to prospective and existing customers.
- Explain company products/services and their benefits.
- Generate and qualify leads for the sales team.
- Follow up with customers regarding inquiries, quotations, and bookings.
- Maintain accurate records of calls and customer interactions in the CRM or reporting system.
- Handle customer questions and resolve basic concerns professionally.
- Meet daily/weekly/monthly calling and lead-generation targets.
- Coordinate with the sales and marketing teams for campaign follow-ups.
- Build and maintain positive customer relationships.
- Prepare call reports and update management on progress.
Required Skills
- Excellent verbal communication skills.
- Good listening and interpersonal abilities.
- Basic computer knowledge (MS Office, CRM systems, email handling).
- Ability to persuade and negotiate effectively.
- Robust follow-up and organizational skills.
- Fluency in English and local language(s) preferred.
Qualifications
- Minimum Intermediate / Any Graduate.
- Prior experience in telecalling, customer support, sales, or business development is an advantage.
- Freshers with strong communication skills may also apply.
Performance Expectations
- Achieve assigned call targets.
- Generate quality leads and customer appointments.
- Maintain accurate customer records.
- Ensure professional and courteous customer interactions.
Preferred Attributes
- Self-motivated and target-oriented.
- Positive attitude and willingness to learn.
- Ability to work independently and as part of a team.
- Good time-management skills.