SalesMumbai, IndiaFULL TIMEPosted 1/12/2026

Role Overview

As a Key Account Manager, you will own and grow strategic e-commerce accounts, acting as the primary partner to drive revenue, profitability, and long-term collaboration. You will leverage data-driven insights and robust relationships to expand B2B sales, unlock cross-sell and upsell opportunities, and ensure a seamless, high-value experience for key clients across India from our Mumbai hub.

Responsibilities

- Manage and grow a portfolio of key e-commerce accounts, serving as the primary point of contact and trusted advisor.
- Develop and execute account plans to achieve revenue, margin, and retention targets through strategic B2B sales initiatives.
- Identify and drive cross-selling and upselling opportunities across product lines and solutions within existing key accounts.
- Build and maintain strong, long-term client relationships by understanding business needs, market dynamics, and growth levers.
- Monitor account performance, analyze sales and usage data, and share actionable insights with clients and internal stakeholders.
- Collaborate with internal teams (sales operations, marketing, product, and customer success) to deliver customized solutions and resolve issues promptly.
- Negotiate commercial terms, contracts,



and renewals to maximize value while maintaining customer satisfaction.
- Track market trends and competitor activity in the e-commerce/B2B space and feed insights into sales strategy and account planning.

Qualifications

Required

- 2–5 years of experience in Key Account Management, B2B sales or account management roles
- Proven experience managing key or strategic accounts in the e-commerce domain
- Demonstrated track record of achieving or exceeding revenue, growth and retention targets
- Hands-on experience with CRM or sales tools for pipeline and account management
- Strong commercial acumen with ability to analyze sales, revenue and margin data to drive decisions
- Ability to work from Mumbai and manage clients across India in a fast-paced, sales-driven environment

Preferred

- Prior experience in a dedicated KAM role handling large or enterprise e-commerce accounts
- Experience in a leading e-commerce, marketplace or digital-first B2B company
- Exposure to managing multi-stakeholder, cross-functional projects for key clients
- Formal training or certification in sales, key account management or business development
- Experience working with data/analytics tools (Excel, dashboards, BI tools) for account performance insights

📌 Key Account Manager (India)
🏢 Fynd
📍 India