Be Yourself, Discover Your Potential

We at MTAP are passionate about creating creative solutions that make a difference in people’s lives. Our team is made up of talented and driven individuals who are dedicated to delivering exceptional products and services to our customers.

Why consider MTAP?

We’re committed to fostering a diverse and inclusive workplace where everyone can thrive. We offer competitive salaries, excellent benefits, and opportunities for growth and development. We also believe in work-life balance and encourage our team members to take time for themselves and their families.

If you’re interested in joining our team, we’d love to hear from you. Send us your resume so that we can schedule an interview.

Please contact us at +91-XXXXXXXXXX or Email us at [email protected]

Roles & Responsibilities:

- Manager Customer Success is responsible to work closely with sales to ensure creation and successful closure of opportunities, current product penetration, competition landscaping and increased RMS from existing Large & Medium set of customers.
- Segment based approach, understanding customer needs based on existing infra and future business requirements, for short-term and long term.
- Ring-fencing the existing customers through churn management




- Understanding of customer Industry domain including terminologies, past and emerging trends
- Ability to gain a 360 degree overview of the customer business landscape during customer conversation and bridge the gap by navigating customer conversation.
- Understand Customer Life Cycle Management and mine the customer for Data, Voice & Cloud products. Commercial Acumen, experience in Cross Selling & Upselling, Consultative Selling preferrable.

Knowledge & Experience:

- Bachelor’s degree and demonstrated prior Account/Service Management experience.
- Information Technology experience
- Strong written and oral communication skills.
- Strong Microsoft Office skills (Excel, PowerPoint )
- Strong aptitude for learning new technologies and processes and an understanding of how to apply these in a customer facing environment
- Understand technical risks and supportability parameters
- Strong decision-making skills.
- The ability to analyse, think innovatively, adapt and drive new best practices.
- The ability to farm the account through relationship management.

Experience: 4-6 Years

Location: Bengaluru, Gurugram, Pune

Kindly share your resume at [email protected]

📌 Lead Customer Success (India)
🏢 MTAP Technologies
📍 India