Business Operations – Altice

Job Roles & Responsibilities

Managing multiple voice and non-voice campaigns for a US based client
Managing operations involving work related to accounting, collections support, efund
request investigation and writing-off process
Operational governance on day to day activities – Work Allocation, Collation and
Tracking of performance – Real-time monitoring and analysis.
Ensuring Service delivery TATs are adhered
Creating, manage and defined process related reports and data
Working closely with Quality and training department
Regular connect with clients, customers and senior management.
Redefine and re-engineer process to improve efficiency and performance
Conduct an internal audit process for review and compliance checks
People management – Regular connect with team members
Employee retention & Shrinkage Control
Other duties as assigned.

Candidate Requirements

7+ years of experience in a supervisory role handling Voice processes.
Should have experience preferably in Collection and Banking industry with client
communication/interactions goals.
Demonstrated leadership capabilities, including ability to organize and manage human
resources.




Excellent verbal and written communication skills (English).
Strong analytical skills with command over Excel reporting, data analysis and
presentation
Willingness to work in shifts (Niight Shift working Window-US Timings)
Qualification – Any Graduate.

Kindly Note: At Credence, we uphold the highest standards of integrity in our recruitment
process. We do not charge any fees at any stage of the hiring process, and we strictly prohibit
any third parties, vendors, or individuals from soliciting money in exchange for job
opportunities at Credence.
If you are approached by anyone requesting payment or offering you a position at Credence in exchange for money, do not engage with them. Such actions are fraudulent and not
authorized by Credence. Please report any such incidents immediately to our official HR team at [email protected]
Your safety and trust are significant to us. Thank you for helping us maintain a fair and
transparent hiring environment.

Job Category: Businerss Operations

Job Type: Full Time

Job Location: Pune IN

📌 Assistant Manager (India)
🏢 Credence Global Solutions
📍 India