Job Title: Service CoordinatorCompany: Phantom Healthcare

About the Company:
Phantom Healthcare is a leading provider of refurbished MRI, CT, PET-CT, and Cath-Lab systems. Since 2011, the company has been delivering high-quality medical imaging equipment along with maintenance, repair, spare parts, and upgrade services to healthcare institutions across India and globally.

Job Summary:

The Service Coordinator serves as the key link between clients and field service engineers, ensuring timely service support, efficient communication, and smooth coordination of maintenance and breakdown activities.

Key Responsibilities:

- Coordinate service requests and assign engineers.
- Act as the primary point of contact between customers and service teams.
- Schedule preventive maintenance visits.
- Track and follow up on open service calls until closure.
- Maintain service records, reports, and MIS data.




- Coordinate spare parts requirements and engineer travel plans.
- Prepare daily, weekly, and monthly service reports.
- Ensure high customer satisfaction and minimum equipment downtime.

Required Skills:

- Strong communication and coordination skills.
- Proficiency in MS Excel and MIS reporting.
- Valuable organizational and problem-solving abilities.
- Ability to manage multiple tasks and prioritize effectively.

Qualifications:

- Graduate in any discipline.
- 1–3 years of experience in service coordination, customer support, or technical support preferred.
- Freshers with excellent coordination skills may also apply.

Pay: ₹16,000.00 - ₹25,000.00 per month

Benefits:

- Provident Fund

Work Location: In person

📌 Service Coordinator (India)
🏢 phantom healthcare ind
📍 India