Responsibilities

- Customer Interaction
- Answer phone calls, emails, and live chat inquiries.
- Provide product/service information and explain usage.
- Handle complaints and troubleshoot issues.
- Problem Resolution
- Identify solutions for customer concerns.
- Escalate complex issues to supervisors or specialized departments.
- Follow up with customers to ensure satisfaction.
- Account & Order Management
- Process orders, returns, and payments.
- Update customer records in databases.
- Make changes to customer accounts when requested.
- Service Enhancement
- Suggest additional products or services beneficial to customers.
- Collect feedback and relay it to relevant departments.
- Stay updated on company offerings and policies.

Pay: ₹20,000.00 - ₹25,000.00 per month

Perks:

- Commuter assistance
- Food provided
- Health insurance
- Leave encashment
- Life insurance
- Paid sick time
- Provident Fund

Language:

- Tamil (Preferred)

Work Location: In person

📌 Customer Support Representative (India)
🏢 Kandalaa prints
📍 India