JOB DESCRIPTION

Job Title: Senior Captain

Department: Food & Beverage Service / Café Operations

Reports To: Restaurant Manager / Café Manager / Operations Manager

Employment Type: Full-Time

Job Purpose

The Senior Captain is responsible for supervising the daily front-of-house operations, ensuring exceptional guest service, coordinating with the kitchen, and leading the service team to deliver a seamless dining experience while maintaining company standards.

Key ResponsibilitiesGuest Service

- Welcome and assist guests professionally.
- Ensure guests receive prompt and courteous service.
- Handle guest queries, complaints, and special requests efficiently.
- Build positive guest relationships to enhance customer satisfaction.

Service Operations

- Supervise the service team during shifts.
- Allocate sections and responsibilities to Captains and Stewards.
- Ensure accurate order taking and timely service.
- Coordinate with the kitchen and bar to ensure smooth operations.
- Monitor table turnover and service flow.

Team Management

- Train and mentor new team members.
- Conduct daily shift briefings.
- Monitor staff grooming, punctuality, and discipline.
- Motivate the team to achieve service excellence.

Cash & Billing

- Ensure accurate billing and payment collection.
- Assist in resolving billing discrepancies.




- Ensure compliance with company cash-handling procedures.

Hygiene & Compliance

- Maintain cleanliness of the dining area.
- Ensure food safety and hygiene standards are followed.
- Ensure SOPs and service standards are consistently implemented.

Inventory

- Monitor service equipment and restaurant supplies.
- Report shortages, breakages, or maintenance issues.

Skills Required

- Robust leadership and communication skills.
- Excellent customer service and problem-solving abilities.
- Good knowledge of restaurant service standards.
- Ability to manage a team in a fast-paced environment.
- Basic POS and billing knowledge.

Qualification

- Graduate or Diploma in Hotel Management (preferred).

Experience

- 3–5 years of restaurant or café experience, including at least 1 year in a supervisory role.

Key Performance Indicators (KPIs)

- Guest satisfaction.
- Service speed and accuracy.
- Team performance.
- SOP compliance.
- Staff grooming and discipline.
- Upselling and sales performance.
- Attendance and punctuality.

Behavioural Competencies

- Leadership
- Teamwork
- Accountability
- Customer Focus
- Communication
- Decision-Making
- Time Management

Interested candidates can share their resume at: [email protected]

Pay: Up to ₹20,000.00 per month

Work Location: In person

📌 Sr. Captain (India)
🏢 Vanilla Miel
📍 India