Lead Delivery Manager

Experience: 8–12 Years

Working Hours: Overlap with US & UK time zones

About the Role:

We’re looking for a Lead Delivery Manager who thrives at the intersection of execution, client

partnership, and growth. This is a delivery-first leadership role where you’ll own outcomes

across multiple client engagements while shaping long-term relationships and expanding

accounts. You won’t just ensure projects are delivered—you’ll own client success, drive team

performance, and influence revenue growth.

What You’ll Own

1. End-to-End Delivery Excellence

- Own 4–5 concurrent client engagements, ensuring on-time, high-quality delivery
- Drive execution across the full software development lifecycle (SDLC) Proactively identify risks, resolve blockers, and ensure predictable delivery

2. Client Leadership & Stakeholder Management

- Act as the primary point of contact for US/UK stakeholders
- Build trusted advisor relationships with client leadership
- Own communication, expectations, and escalation management
- Define and managed SLAs/KPIs to ensure predictable delivery and client satisfaction

3. Team Leadership & Scale

- Lead and manage a team of 30–40 engineers and delivery professionals.
- Drive utilization, performance, and career development.
- Partner with hiring teams to build and scale high-performing squads.

4. Account Growth & Commercial Ownership

- Identify and drive upsell and cross-sell opportunities within existing accounts




- Contribute to revenue growth and account expansion strategy
- Ensure accurate invoicing and alignment with contractual milestones

5. Technical Oversight

- Provide architectural level guidance (non-coding, review-driven role)
- Ensure technical quality, scalability, and alignment with client needs
- Partner closely with engineering leads on key technical decisions

What Success Looks Like (First 6–12 Months)

- Projects consistently delivered on time with high client satisfaction
- Strong client trust, leading to repeat business or expanded scope
- High team utilization and engagement with low delivery friction
- Tangible revenue growth within existing accounts

What We’re Looking For

- 8–12 years of experience in IT services / delivery management
- Proven track record managing multiple projects and large teams
- Robust client-facing experience with global stakeholders (US/UK preferred)
- Solid understanding of SDLC and engineering delivery models
- Experience in resource planning, team scaling, and performance management
- Exposure to account growth, revenue ownership, or pre-sales support is a strong plus

Key Strengths for This Role

- You are ownership-driven and comfortable being accountable for outcomes
- You can balance delivery rigor with client empathy
- You’re commercially aware and can spot growth opportunities naturally
- You bring structure to ambiguity and thrive in fast-paced environments

📌 Delivery Manager (India)
🏢 HeapTrace Technology
📍 India