Description :
Looking for smart and driven candidates who will be responsible to help resolve our customers' technical issues by acting as the liaison between them and our internal teams.

Requirement Immediate

Experience : 0-2 years

Job Location : Mumbai

Language : Proficiency in English and Hindi.

Skills/Requirements :
Bachelor’s degree in Information Technology, Computer Science or relevant field
Knowledge using Windows/Linux/Mac OS environments
Positive understanding of computer systems, mobile devices and other tech products
Ability to diagnose and troubleshoot basic technical issues
Ability to provide step-by-step technical help, both written and verbal
Language proficiency in English and Hindi
Proficiency in Marathi language is a plus
Logical thinker and ability to deal with difficult stakeholders
Good interpersonal and Customer care skills
Excellent problem-solving and communication skills

Responsibilities :
Serve as the first point of contact for customers seeking technical assistance over the phone or email or in person.

Collaborating with the team to effectively document business processes

Assist in providing holistic solutions that address the challenges faced by the customer

Assist the stakeholders to define user acceptance tests for new or improved business processes and IT systems.

Checking and analysing derived requirements that meet the customers’ requests





Take part in meetings with stakeholders and assist in presenting issues and solutions both verbally and in writing

Tech savvy with working knowledge of office automation products, databases (RDBMS preferred) and IT related terms.

Good understanding of computer systems, mobile devices and other tech products.

An in-depth understanding of the software and equipment used by the customers/ organization.

Taking ownership of customer issues reported and seeing problems through to resolution

Ask customers targeted questions to quickly understand the root of the problem

Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams

Track reported issues through to resolution, within agreed time limits

Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)

Provide prompt and accurate feedback to customers

Ensure all issues are properly logged

Prioritize and manage several open issues at one time

Follow up with clients to ensure their IT systems are fully functional after troubleshooting

Prepare accurate and timely reports

Document technical knowledge in the form of notes and manuals

Maintain good relationships with internal team and client-side stakeholders

Ensuring that the appropriate documents, manuals, etc., are up to date and readily available.

Posted On :
Jul 19, 2026

Last date of Submission :
Aug 10, 2026

📌 Support Engineer (India)
🏢 Kran Consulting
📍 India