2-5 Years

Skills

- IT Support Engineer (L1/L2)

Location: Chandigarh, India (On-site)
Experience: 2–5 Years
Employment Type: Full-Time

About Cogniter Technologies

Cogniter Technologies is looking for a proactive and customer-focused IT Support Engineer (L1/L2) to join our IT team. The ideal candidate should have hands-on experience in technical support, desktop administration, system troubleshooting, and IT infrastructure management. If you're passionate about resolving technical issues and delivering exceptional end-user support, we'd love to hear from you.

Key Responsibilities

L1 Support

- Provide first-level technical support via phone, email, chat, and ticketing systems.
- Troubleshoot hardware, software, operating system, and network-related issues within defined SLAs.
- Resolve issues related to Windows OS, Microsoft 365, Outlook, VPN, printers, and software installations.
- Manage user accounts, password resets, and basic administrative tasks.
- Log, track, prioritize, and update incidents using IT ticketing systems.
- Escalate unresolved issues to the L2 team with complete troubleshooting details.
- Assist end users with technical guidance and day-to-day IT support.

L2 Support

- Troubleshoot and resolve advanced hardware, software, operating system, application, and networking issues.
- Perform root cause analysis and implement permanent solutions for recurring incidents.
- Install, configure, maintain, and upgrade desktops, laptops, printers, and peripheral devices.
- Administer and support Active Directory, Microsoft 365, endpoint devices, and enterprise applications.
- Monitor system performance and recommend improvements for better reliability and efficiency.
- Collaborate with infrastructure, security, and vendor teams to resolve complex technical issues.
- Participate in system upgrades, patch management, IT asset management, and preventive maintenance.
- Create and maintain technical documentation,



knowledge base articles, and standard operating procedures (SOPs).

Required Skills & Qualifications

- 2–5 years of experience in IT Support, Helpdesk, Desktop Support, or Technical Support.
- Strong hands-on experience with:
- Windows 10/11
- Microsoft 365
- Active Directory
- Hardware & Software Troubleshooting
- Networking Fundamentals (TCP/IP, DNS, DHCP, VPN, Wi-Fi, LAN/WAN)

- Experience with IT ticketing systems such as Jira Service Management, ServiceNow, Zendesk, Freshservice, or similar platforms.
- Knowledge of remote desktop support and remote troubleshooting tools.
- Basic understanding of endpoint security, antivirus solutions, and system protection.
- Strong analytical, troubleshooting, and problem-solving skills.
- Excellent communication, documentation, and customer service skills.
- Ability to manage multiple support requests in a fast-paced environment.

Preferred Skills

- Industry certifications such as CompTIA A+, Microsoft Fundamentals, Google IT Support Professional Certificate, or equivalent.
- Experience with endpoint management, device provisioning, and system deployment.
- Familiarity with IT Asset Management (ITAM) and IT Service Management (ITSM) processes.
- Exposure to Microsoft Azure, Google Workspace, or other cloud platforms.
- Understanding of cybersecurity fundamentals and IT security best practices.

Why Join Cogniter Technologies?

- Work with modern enterprise IT infrastructure and the latest technologies.
- Gain hands-on experience supporting diverse IT environments and global clients.
- Be part of a team-oriented, learning-focused, and employee-friendly work culture.
- Access continuous learning, technical certifications, and professional development opportunities.
- Build a rewarding career with a quick-growing technology company.

Interested candidates can share their updated resume at [email protected]

Subject Line: Application for IT Support Engineer (L1/L2) – Chandigarh

📌 Hiring for Client Services Executive (Chandigarh)
🏢 Cogniter Technologies
📍 Chandigarh