Role: Customer Support(Strong communication skills.
Location: Panchkula(5days working-wfo)
Exp: 2+ years
Shift: Night shift 12 AM To 9 am

Job Role

- Experience: 2+ years (support/logistics preferred)
- Language: B2–C1 English proficiency

Skills:

- 50+ WPM typing
- Manage 3+ concurrent chats
- Robust problem-solving abilities

DETAILS-Experience: 2+ years in customer support, dispatch, or logistics. Prior chat support experience is strongly preferred. English proficiency: B2 (Upper Intermediate) CEFR level or higher. Strong written communication is non-negotiable given the SMS and chat-based nature of the role. Tech proficiency: Comfortable using multiple tools simultaneously (e.g., Twilio Flex, Zendesk, Slack, Google Maps, and internal admin dashboards). Typing speed: Minimum 50 WPM with high accuracy. Multitasking:



Ability to manage 3+ active chats simultaneously without loss of quality. Emotional intelligence: Able to remain calm and de-escalate tense situations involving frustrated customers or stressed drivers.

- Availability: Must be available to work evenings, weekends, and holidays — our busiest
- delivery windows.

Pay: ₹30,000.00 - ₹35,000.00 per month

Application Question(s):

- What is your current CTC ?
- What is your expected CTC for this role?
- What is your current notice period, and are you serving any notice right now?

Experience:

- US Customer support : 1 year (Preferred)

Work Location: In person

📌 US Chat Support Executive (India)
🏢 programming.com
📍 India