Job description:

Role Overview

The Customer Relationship Executive (CRE) is responsible for managing client communication, maintaining strong relationships with students/customers, and ensuring smooth coordination between internal departments and clients to enhance overall customer satisfaction.

Key Responsibilities

- Handle inbound and outbound calls, WhatsApp, and email communications professionally.
- Respond to customer/student inquiries and provide accurate information about courses, services, or processes.
- Maintain and update customer data in spreadsheets or CRM systems.
- Follow up with leads, enquiries, and existing customers regularly.
- Support admission/sales team in conversion follow-ups.
- Address customer concerns and ensure timely resolution.
- Coordinate with academic, operations, and sales teams for smooth service delivery.
- Maintain daily call reports and follow-up records.




- Ensure high standards of customer satisfaction and relationship management.

Required Skills

- Good communication and interpersonal skills.
- Professional telephone and WhatsApp etiquette.
- Basic knowledge of MS Excel / Google Sheets.
- Ability to handle multiple customer interactions efficiently.
- Robust follow-up and coordination skills.

Qualification

- Any Degree (Mandatory).
- Freshers or candidates with relevant experience can apply.

Preferred Requirements

- Experience in customer handling, tele calling, or student coordination is an added advantage.
- Ability to work in a target-driven environment.
- Job Type: Full-time

Work Location: In person

📌 Customer Relation Executive (India)
🏢 Eduport Academy
📍 India