Job Description

:

Senior Data Analyst

Required : 4+ years of Experience.

Location : Mumbai

Educational Qualifications: Bachelor's degree in mathematics, engineering, statistics or related fields.

Skills Required

:

Python,Data Analyst,SQL,Power Bi,Advance Sql,Data Analytics,Tableau

Role

:

Key Responsibilities:

- Own end-to-end analytics using SQL and Python affecting customer experience (CX), communications, loan repayments, product journeys affecting customer experience and seller experience
- Translate raw, complex datasets into transparent insights, narratives, and actionable recommendations for Product, Operations, and CX teams.
- Partner with product and collections team to redesign repayment flows, customer experience flows and support in improving collection efficiencies by optimizing communication across various channels
- Drive root cause analysis for various incidences and suggest corrective and preventive actions to avoid such incidents in the future.




- Measure effectiveness of proactive communications (SMS, WhatsApp, Email, IVR)
- Run pre/post and A/B analysis on Message content, channel selection, timing and frequency
- Identify communication gaps that result in customer confusion, complaints, or repeat calls.

Technical Skills:

SQL (Advanced)

- Write complex, optimized SQL queries including nested queries, CTEs, window functions, and multi-stage aggregations.
- Perform cohort, funnel, and trend analysis on billion-row datasets, optimizing performance.

Python for Analytics

- Use Python (Pandas, NumPy) for exploratory analysis, feature creation, and deep dives.
- Automate recurring analytical workflows and reporting pipelines.

Location

:

Mumbai / Bengaluru

Desirable Skills

:

Data Analysis

Years Of Exp

:

4 to 8 years

Posted On

:

27-Mar-2026

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