# **Technical Project Manager – ServiceNow**

**Experience:** 8+ Years (5+ Years in ServiceNow Project Delivery)

**Location:** Noida (Hybrid)

## Job Summary

We are seeking an experienced **Technical Project Manager – ServiceNow** to lead enterprise-scale ServiceNow implementations and digital transformation initiatives. The ideal candidate should have strong expertise in managing end-to-end ServiceNow project delivery across multiple modules while collaborating with business stakeholders, technical teams, and implementation partners.

This role requires a combination of **technical understanding, project governance, stakeholder management, Agile delivery, and ServiceNow platform expertise** to successfully deliver high-quality enterprise solutions.

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## Key Responsibilities

* Lead end-to-end delivery of ServiceNow implementation and enhancement projects from planning through deployment and post-production support.

* Manage project scope, timelines, budgets, risks, dependencies, and resource allocation.

* Drive implementation across multiple ServiceNow modules, including:

* ServiceNow Core Platform

* Workplace Service Delivery (WSD)

* Enterprise Asset Management (EAM)

* Field Service Management (FSM)

* Source-to-Pay Operations

* Governance, Risk & Compliance (GRC)

* Coordinate cross-functional teams including ServiceNow Developers, Architects, QA Engineers, Business Analysts, and Infrastructure teams.

* Collaborate with business stakeholders to gather requirements and translate them into technical solutions.

* Ensure projects are delivered following ServiceNow best practices, governance standards, and SDLC methodologies.





* Manage Agile ceremonies including sprint planning, backlog refinement, daily stand-ups, reviews, and retrospectives.

* Monitor project health, identify risks, and implement mitigation strategies.

* Oversee UAT planning, production deployment, hypercare, and knowledge transfer activities.

* Coordinate with third-party vendors, implementation partners, and client leadership.

* Prepare project status reports, executive dashboards, and stakeholder communications.

* Drive continuous process improvement and platform optimization initiatives.

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## Required Skills

* 8+ years of IT Project Management experience.

* Minimum 5+ years managing ServiceNow implementation projects.

* Strong understanding of the ServiceNow platform architecture and ecosystem.

* Experience delivering projects across:

* ServiceNow Core Platform

* Workplace Service Delivery (WSD)

* Enterprise Asset Management (EAM)

* Field Service Management (FSM)

* Source-to-Pay Operations

* Governance, Risk & Compliance (GRC)

* Experience with ServiceNow workflows, integrations, CMDB, and data models.

* Strong understanding of REST/SOAP APIs and ServiceNow integration architecture.

* Experience managing enterprise-scale digital transformation projects.

* Expertise in Agile, Scrum, Hybrid, and Waterfall delivery methodologies.





* Strong stakeholder management and executive communication skills.

* Excellent problem-solving, planning, leadership, and decision-making abilities.

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## Preferred Qualifications

* ServiceNow Certified System Administrator (CSA)

* Certified Application Developer (CAD)

* Certified Implementation Specialist (CIS)

* PMP Certification

* Secure Certification

* Certified Scrum Master (CSM)

* Experience with MID Server and third-party integrations.

* Experience delivering ITSM, ITOM, HRSD, SecOps, or GRC implementations.

* Experience working within Banking, Financial Services, Healthcare, or Public Sector environments.

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## Mandatory Skills

* Technical Project Management

* ServiceNow Project Delivery

* ServiceNow Core Platform

* Workplace Service Delivery (WSD)

* Enterprise Asset Management (EAM)

* Field Service Management (FSM)

* Source-to-Pay Operations

* Governance, Risk & Compliance (GRC)

* Agile / Scrum

* REST / SOAP Integrations

* Stakeholder Management

* SDLC

* Risk & Resource Management

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## Why Join Us?

* Work on large-scale enterprise ServiceNow transformation programs.

* Collaborate with global teams and leading industry professionals.

* Opportunity to lead complex ServiceNow implementations across multiple business domains.

* Hybrid work model with long-term project engagement.

**Location:** Noida (Hybrid)

**Experience:** 8+ Years

Pay: ₹100,000.00 - ₹160,000.00 per month

Experience:

- ServiceNow Project Delivery: 5 years (Required)
- IT project management: 8 years (Required)

Work Location: Hybrid remote in Noida, Uttar Pradesh

📌 Technical Project Manager (India)
🏢 Tech Next
📍 India