- As an Executive - Customer Service, you will be responsible to communicate with consumers of healthcare and telecommunication providers in the United States to collect on overdue and unpaid bills. As a collection specialist, you will be responsible for calling consumers on phone and negotiating for the overdue payment, on behalf of the client.
- Utilize effective verbal communication and customer service skills while communicating with customers to resolve the account delinquency.
- Able to manage difficult customer issues while working in a fast paced environment
- Determine the reason for delinquency and best course of action to assist our Borrowers.
- Engage our consumers with the highest level of respect and dignity.
- Document all collection efforts for each assigned account in accordance with established
- procedures and compliance policies.




- Communicate professionally and regularly with leadership and peers on status of accounts, escalations in accordance with established standards.
- Ensure all accounts in assigned lists are managed accurately and timely.
- Calls are majorly outbound, and over a period of time moves to a blended (inbound/outbound) environment.

Eligibility Criteria :

Freshers : Extremely positive communication skills

Experienced : Minimum 6 months of experience in International voice process

Pay: ₹20,000.00 - ₹45,000.00 per month

Benefits:

- Health insurance
- Provident Fund

Application Question(s):

- Are you willing to work in US shifts?

- What is your current in hand salary and expected salary ?
- how many years of exp do you have in International voice process

Work Location: In person

📌 International Voice Process (India)
🏢 Credence Resource Management
📍 India