Job Description: We are looking for a skilled Salesforce Vlocity Developer (B2C) with 5+ years of experience in Sales Console and Agent Console within a Telecom BSS workplace to design end‑to‑end customer journeys and order fulfillment processes using Salesforce Industries (Vlocity). The candidate will work closely with business, L2/L3 support teams, and architects to enhance system capabilities, troubleshoot issues, and implement solutions.
Key Responsibilities
Develop and enhance Sales Console & Agent Console (Vlocity UI layers) for B2C journeys
Build and maintain OmniStudio components – Omniscripts, Integration Procedures (IP), DataRaptors (DR), and Flexcards
Configure and customize customer journeys (Shop,
Signup, Port‑In, Relocation, etc.)
Integrate external systems using APIs for customer eligibility, credit checks, and order validation
Troubleshoot and perform root cause analysis (RCA) and implement permanent solutions
Technical Skills Expertise in:
Salesforce Platform (Apex, Lightning Web Components preferred)