Job Title: Process Associate – New Verticals & Client Coordination

Department - Operations / Client Servicing

Location - Harkesh Nagar Okhla Phase - 2

Experience - 0 – 1 Year

Reporting To - Team Lead / Process Manager

Employment Type - Full-Time

Work Mode - Work from office

Working Days - Monday to saturday

Salary - 12k to 15k

About the Role

We are looking for a proactive Process Associate to manage the onboarding and day-to-day coordination of new business verticals and new clients. This role sits at the intersection of client servicing, internal team coordination, and data/reporting — ideal for someone with solid communication skills (English and Tamil) who is comfortable working across Excel/Google Sheets and multiple business applications.

Key Responsibilities

- Handle onboarding and process setup for new verticals and new clients, understanding requirements and translating them into workable processes.
- Act as the coordination point between the in-house team and external/client-side teams to ensure smooth information flow and task closure.
- Share daily updates with clients on process status, pending items, and turnaround timelines.
- Compile, consolidate, and maintain reports from multiple data sources; ensure accuracy and timely submission.
- Track and manage data across Excel/Google Sheets — data entry, validation, formatting, and basic formula-based reporting.
- Maintain clear, professional communication with clients — written (email/chat) and verbal (calls) — in both English and Tamil.
- Flag process gaps, delays, or escalations to the reporting manager in a timely manner.
- Support process documentation (SOPs, trackers, checklists) as new verticals are added.

Required Skills & Qualifications





- 0–1 year of experience; freshers with strong communication skills are welcome to apply.
- Excellent verbal and written communication in English; working proficiency in Tamil is a priority/preferred.
- Good working knowledge of MS Excel and Google Sheets (data entry, sorting/filtering, basic formulas, pivot tables a plus).
- Strong coordination and follow-up skills — able to manage multiple stakeholders (internal + client) simultaneously.
- Detail-oriented with the ability to manage and present data accurately.
- Graduate in any discipline.

Preferred Attributes

- Prior exposure to client-facing coordination or process/back-office operations.
- Ability to multitask and adapt quickly when new verticals/clients are added.
- A proactive, ownership-driven approach to daily reporting and follow-ups.

What We Offer

- Opportunity to work directly with new client accounts and business verticals from day one.
- Hands-on exposure to end-to-end process and client coordination.
- Growth path into Senior Process Associate / Team Lead roles.

How To Apply

Interested candidates can share their updated resume with the HR Team.

Name: Kumkum

Email: [email protected]

Phone/WhatsApp: +91-XXXXXXXXXX

Pay: ₹12,000.00 - ₹15,000.00 per month

Benefits:

- Cell phone reimbursement
- Health insurance
- Internet reimbursement
- Leave encashment
- Paid sick time

Application Question(s):

- 1. Do you have 0–1 year of work experience (freshers with strong communication skills are welcome)?
- 2. Are you fluent in spoken and written English?
- 3. Do you have working knowledge of MS Excel and Google Sheets (data entry, formulas, basic reporting)?
- 4. Are you comfortable coordinating with both internal teams and external clients on a daily basis?
- 5. Are you able to work onsite at Harkesh Nagar, Okhla Phase 2, Delhi?

Work Location: In person

📌 Process Associate – New Verticals & Client Coordination (India)
🏢 Matrix Info Systems Private
📍 India