Noida, Uttar Pradesh
Job Summary

The AV/VC Engineer is responsible for the design, deployment, operation, and support of enterprise Audio-Visual and Video Conferencing solutions. This role ensures seamless collaboration experiences across meeting rooms, townhalls, executive setups, and hybrid work environments, with a robust focus on Microsoft Teams Rooms and enterprise VC platforms.

Key Responsibilities

AV / VC Operations & Support

Provide L2/L3 support for Audio Visual and Video Conferencing systems across meeting rooms, boardrooms, training rooms, and auditoriums
Proactively monitor and troubleshoot AV/VC incidents to ensure high availability and minimal downtime
Support Microsoft Teams Rooms (MTR – Windows/Android), Zoom Rooms, Webex Rooms, and SIP-based VC systems
Perform break-fix support for cameras, microphones, speakers, control panels, codecs, and displays

Meeting Room & Collaboration Systems

Configure, maintain, and optimize conference room technologies including:
Displays & video walls
Wireless presentation systems (Barco ClickShare, Crestron AirMedia, etc.)
DSPs and room control systems (Crestron, Extron, AMX)
Ensure seamless integration with Microsoft 365 (Teams, Outlook room booking, Exchange)
Support executive meetings, VIP sessions, townhalls, and large-scale broadcasts

Deployment & Projects

Lead or support AV/VC rollouts for new offices, expansions, or room upgrades
Coordinate with vendors, OEMs, and facilities teams for installation and commissioning
Participate in standardization and modernization initiatives (room templates, device standards, automation)
Support testing, UAT, and handover to operations





Monitoring, Reporting & Documentation

Use monitoring tools to track room health, device status, and usage analytics
Prepare SOPs, knowledge articles, and troubleshooting guides
Track SLAs, MTTR, and user experience metrics
Support audits, compliance, and asset lifecycle management

Stakeholder & User Engagement

Act as a single point of contact for AV/VC-related escalations
Provide on-site and remote support to end users and leadership
Conduct user awareness sessions and quick-reference training

Required Skills & Competencies

Technical Skills

Strong hands-on experience with AV & VC systems
Expertise in Microsoft Teams Rooms (MTR)

Working knowledge of:
Zoom, Webex, SIP/H.323 VC
Cameras, microphones, speakers, DSPs
Room control systems (Crestron / Extron / AMX)
Understanding of network fundamentals (LAN, VLAN, QoS, multicast, firewalls)
Familiarity with Windows OS, Android-based room systems, and firmware upgrades
Key Responsibilities

Key Sourcing Information: · Provide L2/L3 support for Audio Visual and Video Conferencing systems across meeting rooms, boardrooms, training rooms, and auditoriums Proactively monitor and troubleshoot AV/VC incidents to ensure high availability and minimal downtime

Skill Requirements

1.



Excellent Knowledge Of Microsoft Mecm (Sccm) And Intune For LargeScale Device Management, Software Deployment, And Compliance Enforcement.
2. Advanced Skills In Network Voice Technologies, Including Voip Protocols, Sip, And Qos Optimization.
3. Strong Experience In Operational Analytics, Process Optimization, And Automation Within It Support Environments.
4. Excellent Leadership And Mentoring Abilities In Managing Technical Support Teams.
5. InDepth Understanding Of ItilBased Service Management And Continuous Improvement Methodologies.
6. Excellent Communication And Client Engagement Skills, With The Ability To Translate Technical Issues Into Business Impact.

1. Excellent Knowledge Of Sharepoint Online Management, Permissions, And Workflow Automation.
2. Advanced Skills In Microsoft 365 Security, Compliance, And Analytics Tools.
3. Excellent Ability To Lead Operational Process Improvements Using Automation And Reporting Solutions.
4. Strong Client Engagement Skills For Requirements Analysis, Escalation Management, And Solution Delivery.
5. Expert In Mentoring And Guiding Support Teams On Collaboration Technology Best Practices.

Other Requirements

1. Microsoft 365 Certified: Teams Administrator Associate (recommended)
2. Microsoft Certified: SharePoint Administrator Associate (optional but valuable

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